But after a couple of weeks the power button became less and less responsive. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. ) Step 2: Remove the shield screws and then the shield itself. • 2 yr. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. Steam Deck RMA process in the UK. Add a Comment. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Typical. Nothing since. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. maybe you could have them send you a new right joystick module rather. The Steam Deck is on its way to Valve, I'm from Austria by the way. So basically, every time you open the Deck, it loses. ago. New Steam Deck arrived that Saturday 1/7. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. Navigate to the Power Menu. I am. UK RMA Experience. I've sent back my steam deck due to stick drift issues after only 2 weeks. Sign in to your Steam account to review purchases, account status, and get personalized help. Choose Battery storage mode, and confirm. Would love a easy backup solution as opposed to a start. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. TheBlack_Swordsman. RMA time . arrived at. no, ive bought many things with 30 day return periods. Let your Steam Deck sit overnight until it has shut down on its own. Thanks, I’ll try this and if it doesn’t work, factory reset time. 7. my Steam Deck stopped charging after connecting it to an USB Hub. 07. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. ago. However, you now have the option of getting out of. 188 comments. Seems like you either have to accept it or return it. It reached the return center on August 5th and support said it had finished processing on August 9th. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. That is completely unacceptable as far as I'm concerned. I had to RMA my Steam Deck because the left stick click was faulty. If not, I'll probably just cut my losses and get a refund. drop off, to 02. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. thoughtsofspeaking Jul 20, 2022 @ 10:53am. So basically I will have 3 choices:. If you're getting a result, it's very likely that your GPU is faulty. Two hours later I got my response and was given a shipping label. Backstory: I love my deck. Steam initiated an RMA. . From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. I still have no update and waiting for a new unit to be shipped to me. ago. 14 day buyers remorse return policy. Its companion button, on the bottom right, works normally no matter what. There's a good chance they'll take care of it because that's an exceptional. Options. Also, I bought this Deck (256GB) second-hand. #2. yeah, you should be able to. I see many people having trouble with Wifi randomly shutting off oot of the box. Just to add, just buy steam deck locally i think yung game one at game extreme may 1 month replacement warranty. Plugged it in, turned it on, tested all buttons and touch screen through the settings. Record the tracking number from the shipping label and keep it in a safe place. ago. In practice, this was but a week. you can later try to fix or help improve the. 21: I received broken steam deck and contacted steam support. At the time I got the deck, I assumed it was a steam in the material and ignored it. Apr 8 (AM): Steam Deck Posted. Such as with monitors, it can differ slightly from others of the same model. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. They just need to transfer the warranty to you if they registered it. kiwii4k • 1 day ago. format my deck for RMA, have many emulators, non steam games, etc. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. • 2 yr. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. - My download speed is perfectly fine. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. Reply [deleted] • Additional comment actions. I still have no update and waiting for a new unit to be shipped to me. Just worried I might have to RMA after waiting all this time. Warehouse appears to have misplaced or mishandled it. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. ago. Make sure the white LED is on. Looking at the Steam Deck product. how long have you waited to get your RMA? I. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. ago. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. " "We're happy to announce that Steam Decks will start shipping in Japan, South. I think the RMA process is terrible. Theoretically, no you can't RMA a device that you destroyed with water. 7. The worst RMA Experience. Valve was really quick and after 3h I had my DHL shipping label for return. I still have no update and waiting for a new unit to be shipped to me. I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. They basically said it’s a factory defect and it will get worse with time. Hi everyone, I'm currently looking at my third steam deck RMA. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. Expensive_Average305. - Send out my Steam Deck on May 18th. Received my RMA label 8/2 after going through troubleshooting sent it out same day. When I went to lower the price eBay told me to list it at $940 because that was the average going price. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. Quality Control performed full function test. Your Steam Deck should now power down into storage mode. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. 2. bring that box to ups and they wlll create the shipping label and place it on the box. 2. Literally nothing happens when using them. Make sure your Steam Deck is off and plug it in using the charger. But if you open up the Deck and the switches work when you press them. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. I still have no update and waiting for a new unit to be shipped to me. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. I left a couple notes inside asking for it back rather than a substitution. Ace-_Ventura •. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. my advice for anyone reading this. #9. 3. To. So I received my new deck, and at first glance everything appeared fine. ) Push and hold the motherboard from the bottom towards the power button. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. How to check fan mfr without opening Steam Deck. Steam initiated an RMA. It's as if the Steam Deck has lost all communication with the battery or the battery is dead. Picture of biggest spot. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). Unit arrived at warehouse (Netherlands) on April 4th. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. The hardware failure rate for all PCs is somewhere between 0. Yes, it’s called EBay, for a fortune. They opted to repair the last time. #15. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. how long have you waited to get your RMA? I. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. HourGlassGalaxy • 8 mo. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. They didn't steal it. Steam Deck 3. Illustrious_Slip_714. List of troubleshooting. See more posts like this in r/SteamDeck. sure if you rebuy, you go back to the end and wait another year. Anyone knows when they will ship my bew steam deck if they received mine 9th. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. They fixing yours or sending you a new one, the first hump of the journey. Did they send you a new one or fixed the unit that was sent in? nicho_de_terible • 256GB • 10 mo. Got it back and it also has a stuck pixel. Oriax Dec 22, 2022 @ 2:04pm. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. B. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. But if just by opening and replacing it voids it, then that's a bit unfair. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. The Steam Deck is on its way to Valve, I'm from Austria by the way. Premium anti-glare etched glass. Of course this was during the queue and as of now there’s no more queue but I. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. First time was fixed, second was a new unit. We are unable to modify the RMA at this time as it has already been processed. ago. Unit arrived at warehouse (Netherlands) on April 4th. avoid buying used decks. Applied updates and all that jazz. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. Shutdown your deck. List of troubleshooting. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. Video/photograph and record everything prior to sending in your deck for any RMA work. 0. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Steam initiated an RMA. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Navigate to Setup Utility. Unit arrived at warehouse (Netherlands) on April 4th. Messages. how long have you waited to get your RMA? I. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. The system will not go to sleep in this mode. They opted to repair the last time. 5. It's very likely they will reject the RMA request. put your RMA slip inside the steam deck box. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. Got my Steam Deck back from a second RMA in December. or maybe glue a chain that you can link to a backpack or something. [deleted]Folgen eines Widerrufs. I still have no update and waiting for a new unit to be shipped to me. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. I have returned 3 steam decks now. 5/26 - FedEx picks up replacement. - Contact Steam Support on May 16th. 2. Steam initiated an RMA. 5 - Holy Grail of an Update for Emulation. ago. Best. I contacted support, explained what happened and to their credit were very quick to issue an RMA. my new friend May 13, 2022 @ 10:06am. In some regions, you will also need to attach other documentation. I still have no update and waiting for a new unit to be shipped to me. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. 1. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. Thanks for using Steam, Zoe. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. Yes you can, warranty is with device not accounts or users. if the first one is defective, id rather give them a year to. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. how long have you waited to get your RMA? I am based in Germany. You also need to reset the OS. Now they request very personal information like full phone number and address. Unit arrived at warehouse (Netherlands) on April 4th. how long have you waited to get your RMA? I. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. The button clicked every time, so I thought mechanically everything should be ok. The worst RMA Experience. Wi-Fi 6E. Unit arrived at warehouse (Netherlands) on April 4th. Jacob99200 • 1 yr. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Include the following items inside the box: RMA instruction sheet, bar code up. 27/07-Steam deck crashed and refused to show anything other than a black screen. New unit was like 2 days faster. [deleted]Very impressed with Steams RMA so far. my Steam Deck stopped charging after connecting it to an USB Hub. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Haptic motors are in phones. Sort by: Results for "RMA" < 1 2 3. Please let us know if you're still having any issues after exploring this. Time before freeze is totally random, running from a few minutes to a few hours. All rights reserved. Make sure the white LED is on. It's been a total of 10 working days Today, 9th of November - I receive my deck back. 5/23 - FedEx delivered the RMA to Valve. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. Steam initiated an RMA. May 6: didn't hear anything from steam but almost as. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. (Left-to Top, Right-to Right/Top - see Picture ). If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still happening. We are unable to modify the RMA at this time as it has already been processed. Using the D-Pad and A to select, navigate to "Setup Utility". So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. RMA wait time? Question I sent my steam deck in on 12/23/2022. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. Steam Deck Steam Gaming. Let me know if you still need help. - Set the TDP in the Steam menu to 12 instead of the. Customers in these regions can reserve the Steam Deck here: steamdeck. I see many people having trouble with Wifi randomly shutting off oot of the box. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. And now, I’m so happy to report. Steam Deck RMA Circus. If you'd like to attach a file or screenshot to. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. 5m cable. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. Go down and select System. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. So if you sell your deck for $800 after paying $700 for it you're automatically. Day 1 of owning a Steam Deck I set it up and installed games. I've had to RMA my Steam Deck due to a non-functional L3 button. ago. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. technically thats a faulty screen, anything thats not 100% is faulty. Received my replacement on 3/29 or 3/30, I forget. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. Update: Steam sent me another one, and it arrived today (Sunday. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Update: Steam sent me another one, and it arrived today (Sunday. RMA turnaround time also seems to be atrociously bad. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). I'm from Germany, and this goes too far for initiating an RMA process. how long have you waited to get your RMA? I. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). 13 April 2022: Got shipping notification from Steam. I'm from Germany, and this goes too far for initiating an RMA process. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Unit arrived at warehouse (Netherlands) on April 4th. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. They received my Steam Deck a couple days ago. SPARTAN VI said: Wife and I got our Decks today. . All Discussions Artwork Videos News Guides Reviews. technically thats a faulty screen, anything thats not 100% is faulty. Every time you take apart that silver sticker, it gets worse. 3/5 RMA created 3/7 Shipped 3/10 delivered. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. wait for your new deck. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Steam initiated an RMA. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. When the time comes, support will email you a new tracking number. 24/03 -> 8AM I sent the Steam Deck through DHL. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. • 5 mo. Include the following items inside the box: RMA instruction sheet, bar code up. wait for your new deck. We don't have additional details to provide at this time. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. Using the D-Pad and A to select, navigate to "Setup Utility". Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Best. Not at the moment. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Unfortunately, they kept the 256 ssd. Let us know the results. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. - Steam Deck arrives at their warehouse in IL on May 20th. 30/03 -> Valve sent me a new Steam Deck. 3. Still running fine no issues. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. The console is at 50-55C, so nowhere near throttling. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. We are happy to announce today that our new Steam Deck repair centers are now open. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Update 11/28 - Here’s the response from Valve… unbelievable. 1 year manufacturer warranty that covers defects. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. r/SteamDeck. ago. So if you sell your deck for $800 after paying $700 for it you're automatically. my Steam Deck stopped charging after connecting it to an USB Hub. 3.